ENPS Question: Understanding Employee Net Promoter Score

Are you looking to improve your company’s employee satisfaction levels? Do you want to gauge how likely your employees are to recommend your company as a great place to work? If so, then you may want to consider using Employee Net Promoter Score (ENPS) as a valuable tool in measuring employee engagement and loyalty. In this article, we will explore the concept of ENPS questions and discuss some key questions that you should be asking to get the most out of this metric.

What is ENPS?

ENPS is a metric used by companies to measure employee loyalty and satisfaction. It is based on the Net Promoter Score (NPS) system often used to measure customer satisfaction. The main question asked in an ENPS survey is: “On a scale of 0-10, how likely are you to recommend [Company Name] as a great place to work?” Employees who respond with a score of 9-10 are considered promoters, those who respond with a score of 7-8 are considered passive, and those who respond with a score of 0-6 are considered detractors. The ENPS score is calculated by subtracting the percentage of detractors from the percentage of promoters.

How Can ENPS Benefit Your Company?

Implementing an ENPS survey within your organization can provide valuable insights into the overall engagement and satisfaction levels of your employees. By regularly collecting and analyzing this data, you can identify areas of improvement, recognize trends, and take proactive steps to address any issues before they escalate. Additionally, a high ENPS score can be indicative of a positive company culture, strong leadership, and a motivated workforce, all of which can contribute to higher productivity and employee retention rates.

Key Questions to Ask in Your ENPS Survey

  1. What do you enjoy most about working at [Company Name]?
    • This question can help you identify the aspects of your company that employees value the most, whether it be the work environment, company culture, benefits, or growth opportunities.
  2. What areas do you think we could improve on to make [Company Name] a better place to work?
    • By asking this question, you can gain valuable feedback on areas that may need attention, such as communication, work-life balance, training and development, or leadership effectiveness.
  3. Do you feel that your contributions are valued and recognized at [Company Name]?
    • This question can shed light on whether employees feel appreciated for their hard work and dedication, and whether recognition programs are effective in boosting morale and motivation.
  4. How likely are you to recommend [Company Name] as a great place to work to your friends and family?
    • This question directly correlates to the main ENPS question and can give you a good indication of the overall loyalty and satisfaction levels of your employees.



In conclusion, ENPS can be a powerful tool for measuring employee engagement and satisfaction within your organization. By asking the right questions in your ENPS survey, you can uncover valuable insights, address issues proactively, and ultimately create a positive work environment that fosters loyalty and productivity. So, don’t hesitate to start implementing an ENPS survey in your company today and see the benefits firsthand!

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